Last Updated: June 24, 2026
At Kamigawe, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Information You Provide Directly
When you interact with Kamigawe, we may collect the following information:
- Contact Form Information: Name, email address, phone number, company name, and message content when you submit our contact forms
- Service Inquiries: Details about your project requirements, budget, timeline, and preferences for digital marketing or event planning services
- Account Information: If you create an account, we collect your name, email, password, and profile information
- Payment Information: For service payments, we collect billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Email correspondence, chat messages, and any communications you have with our team
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: Device type, operating system, browser type and version
- Usage Data: Pages visited, time spent on pages, referring URL, and clickstream data
- Technical Data: IP address, domain name, internet service provider
- Location Data: General geographic location based on IP address (country/city level, not precise)
- Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience
1.3 Information from Third Parties
We may receive information about you from:
- Third-party service providers (hosting, analytics, payment processors)
- Business partners and referral sources
- Public sources and business databases
- Social media platforms (if you connect your account)
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
- Providing digital agency services (web development, digital marketing, branding)
- Organizing and managing events
- Responding to your inquiries and requests
- Creating and managing your account
- Processing and fulfilling orders and payments
2.2 Communication
- Sending service-related updates and notifications
- Responding to your messages and customer support requests
- Sending marketing communications (with your consent)
- Notifying you of changes to our services or policies
2.3 Business Operations
- Improving our website and services
- Personalizing your experience
- Conducting analytics and research
- Detecting and preventing fraud or abuse
- Complying with legal obligations
2.4 Marketing and Analytics
- Understanding user behavior and preferences
- Creating anonymized, aggregated reports
- Improving marketing effectiveness
- Identifying trends and user interests
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share information with third-party vendors who assist us in operating our website and providing services, including:
- Web hosting providers
- Payment processors
- Email service providers
- Analytics services
- Customer relationship management (CRM) tools
- Security service providers
3.2 Business Partners
We may share information with strategic partners to deliver integrated services when you request them.
3.3 Legal Requirements
We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the safety and security of our users
- Prevent fraud or other illegal activity
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS protocols
- Secure Servers: Our website is hosted on secure, PCI DSS-compliant servers
- Access Controls: Only authorized personnel can access personal information, and only as needed to fulfill their job responsibilities
- Regular Security Audits: We conduct regular security assessments and vulnerability testing
- Data Minimization: We collect only the information necessary to provide our services
While we implement strong security measures, no internet transmission is completely secure. We cannot guarantee absolute security of your information.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access, review, and correct your personal information. You can update your account information anytime by logging into your account or contacting us.
5.2 Data Deletion
You may request deletion of your personal information by contacting us at contact@kamigawe.id. We will process your request within 30 days, except where we are required to retain information by law.
5.3 Opt-Out of Marketing
You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in any email or by contacting us directly. Please note that you cannot opt-out of service-related communications.
5.4 Cookie Preferences
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.
5.5 Do Not Track
Some browsers include a “Do Not Track” feature. Our website currently does not respond to Do Not Track signals, but you can use other tools to control tracking as described above.
6. Cookies and Tracking Technologies
6.1 Types of Cookies
We use the following types of cookies:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how you use our website (analytics)
- Functional Cookies: Remember your preferences and enhance your experience
- Marketing Cookies: Track your activity across websites for targeted advertising (requires consent)
6.2 Third-Party Tracking
We use Google Analytics and other analytics services to understand user behavior. These services may place their own cookies on your device. For information on how Google uses your data, visit Google’s Privacy Policy.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Protect our legal interests
Generally, we retain:
- Account Information: For the duration of your account plus 2 years
- Service Records: For 5 years after service completion
- Marketing Data: Until you unsubscribe
- Logs and Technical Data: For up to 90 days
8. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by Kamigawe. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child’s account. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Kamigawe is based in Indonesia. Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may not have the same data protection laws as your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request what personal information we collect, use, and share about you
- Right to Delete: You can request deletion of personal information we have collected
- Right to Opt-Out: You can opt-out of the sale or sharing of your personal information
- Right to Correct: You can request correction of inaccurate personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, contact us at contact@kamigawe.id with your request. We will verify your identity and respond within 45 days.
12. European Union Data Rights (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data (“right to be forgotten”)
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured, portable format
- Right to Object: Object to processing of your data for marketing or profiling
To exercise these rights, contact our Data Protection Officer at contact@kamigawe.id.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this policy. Your continued use of our services after such modifications means you accept the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Kamigawe
Email: marketing@kamigawe.id
Phone: +62-877-9242-3000
Address: Sampoerna Strategic Square South Tower 16th Floor, Jl. Jend. Sudirman Kav. 45-46, Kel. Karet Semanggi, Kec. Setiabudi, Jakarta Selatan – 12930
We will respond to your inquiry within 30 days of receipt.
This Privacy Policy is provided to ensure transparency and protect your privacy. We are committed to safeguarding your personal information and complying with applicable data protection laws.